Service Design: Improved operations and sped up the development of services by creating easy-to-understand customer journeys, service blueprints and north-star visions. Designed pilot runs to make backend operations efficient and ensure user experience matches service delivery.
Expat Valley, HeartWork, Ford, One Vibe Africa, Cygnific

Learning Experience: Developed learning activities based on curricular requirements. Facilitated workshops for various institutions on topics related to enhancing interdisciplinary collaboration, social design, creative problem solving and entrepreneurial skills.

Delft University of Technology, Haagse Hogeschool, New Design University, Forward Incubator, Sahyadri School

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Program Development: Led the creation and application of programs to transform company culture. Co-curated with Elders who bring in tools from indigenous knowledge systems. This improved leadership skills, decision-making, and understanding of cultural identities among worldwide teams, which strengthened team unity.
Tribal Wisdom Foundation, Wisdom at Work

As the strategic link between the CXOs, middle management and employees, synthesised feedback from employees and stakeholders to inform strategy and next steps. 

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Spearheaded a comprehensive workplace culture transformation addressing employee experience by co-creating a new company culture, including defining narratives, values, and rituals.

Safeguarded the execution of company-wide strategic projects, especially in multi-department teams during ongoing restructuring efforts. This built trust across departments, facilitating open communication and reflection.

Developed learning and development trajectories and a new onboarding program aligned with the transformed culture. 

Developed research methodology and conducted participatory workshops with over 25+ youth participants. 

Attained a clear understanding of the relevance of intangible culture in youth’s fast-paced lives, which on analysis helped outline the gaps and opportunities in the current systems.

Supported cultural institutes and their stakeholders with actionable insights on engaging young adults, gained through qualitative data analysis and synthesis. 

Conceptualised to validate multiple ideas through low-fidelity prototypes, games and roleplay activities. Built a high-fidelity mock-up app on Figma alongside simulating the service experience for user testing. 

Designed evidence and context-based blended service proposal and implementation strategies to enable step-by-step execution.

​Accelerated Earth Stay Programme bookings that led to a 25% growth of sales within a year through networking, word of mouth and social media. 

Co-created campaigns and content for kid camps, master workshops and small festivals based on feedback collected from interacting with the visitors/ participants. 

Helped generate collaboration leads for educational institutes and corporates resulting in a rise in targeted inquiries by 40% more than the previous year.